Start
For small teams bringing their chats into one place.
39 AZNper month
Preliminary prices
- Managers
- 2
- Channels
- 1
UNFYCHAT brings customer messages into one shared workspace — so your team knows who answers each customer, and nobody is left waiting.
Get startedRequest a demo
Monthly subscription. Until online payment is connected, we activate plans by invoice.
Sample data
Incoming
Instagram
Messenger
WhatsApp
Shared inbox3
- EElena S.
Is delivery to Ganja possible?
waiting 3 minNNino took it - GGiorgi K.
Can I move my booking to Saturday?
waiting 6 minMMurad took it - AAysel M.
Hi! Do you have this bag in black?
waiting 9 minLLeyla took it
EElena S.Messenger — Nino
Is delivery to Ganja possible?
Yes, delivery to Ganja takes one to two days.
Send a sample message:
Demonstration with sample messages. Instagram, Messenger and WhatsApp connections open after Meta's approval.
Connections are made through Meta's official sign-in. Until Meta finishes reviewing UNFYCHAT, these channels are marked as pending approval.
Instagram Direct
Pending approvalFacebook Messenger
Pending approvalWhatsApp Business
Pending approvalTikTok
Coming soonMore channels are planned. We will add them here when they are ready.
Messages from different apps land in one live queue. Your team works from a browser on a computer or a phone.
One queue for every channel
New conversations appear in real time, with the channel, waiting time and priority on each card.
One owner per conversation
A manager takes a conversation and it becomes theirs. Two people can't take the same one, even at the same second.
History that stays with the customer
Previous conversations, notes and tags are kept together, so whoever answers sees the full context.
Invite colleagues by e-mail and give each person a role. Owners and directors see everything; managers see their own work and the shared queue.
Who can do what
Owner
Everything, including billing
Take from queue All conversations Manage team Channels Billing
Director
All conversations, reports and workload
Take from queue All conversations Billing
Administrator
People, channels and settings
Take from queue All conversations Manage team Channels
Manager
The queue and their own conversations
Take from queue
| Take from queue | All conversations | Manage team | Channels | Billing | |
|---|---|---|---|---|---|
| OwnerEverything, including billing | |||||
| DirectorAll conversations, reports and workload | |||||
| AdministratorPeople, channels and settings | |||||
| ManagerThe queue and their own conversations |
- New message from InstagramIn queue
- Leyla took the conversationAssigned
- Transferred to MuradTransferred
- Conversation closedClosed
Take conversations from the queue, transfer them to a colleague or return them. Turn on automatic assignment if you prefer — round robin or to the least busy manager.
Waiting time in the queue, first response time and workload by manager and channel — calculated from what really happened, not estimated.
First response time, minutes
Sample dataWaiting in queue
3
Answered today
48
Median first reply
4 min
7Mon
5Tue
6Wed
4Thu
5Fri
3Sat
4Sun
Each company's data is separated from every other company. Access is checked on the server for every request, platform tokens are encrypted, and important actions are recorded.
Separate workspaces
Every company works in its own workspace. Each request is checked against the workspace it belongs to, so one company never sees another's data.
Permissions on the server
Roles are enforced by the server, not just hidden in the interface. A manager can't open a conversation they are not allowed to see.
Encrypted platform tokens
Access tokens from Instagram, Facebook and WhatsApp are encrypted at rest and never sent to the browser.
Audit log
Sensitive actions — role changes, channel connections, settings — are recorded with who did what and when.
Monthly plans for teams of every size.
Prices are preliminary and may change before the commercial launch.
Business
Most chosenFor growing teams that need automation and deeper analytics.
129 AZNper month
Preliminary prices
- Managers
- 9
- Channels
- 3
Enterprise
For larger companies with departments and strict roles.
299 AZNper month
Preliminary prices
- Managers
- 30
- Channels
- 10
What is UNFYCHAT?
A shared inbox for customer messages. Your team answers customers from one place, each conversation has a responsible manager, and owners see response times and workload.
Which channels can I connect?
Instagram Direct, Facebook Messenger and WhatsApp Business are built and are waiting for Meta's approval. TikTok is planned. The Integrations page always shows the current status.
When will Instagram, Messenger and WhatsApp be available?
When Meta completes its review of UNFYCHAT. We can't predict Meta's timing, so we don't promise a date.
Is there a free trial?
No. UNFYCHAT is a paid monthly subscription. If it does not suit you, you can request a refund within 7 days under our refund policy.
Do you use my conversations for advertising?
No. Message contents are never sent to advertising or analytics systems.
Bring every conversation into one place
Create your workspace in a few minutes, invite your team and start answering from one inbox.
Monthly subscription. Until online payment is connected, we activate plans by invoice.